Service Introduce - Anhui Heli Co., Ltd.

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Headquarters: Anhui Forklift Group; Anhui HELI Co.Ltd.

Manufacturing company: Baoji HELI; Hefei Casting and Forging Factory; Hengyang HELI; Anqing Axle; Panjin HELI; Anqing Liandong Attachment; Ningbo Liftstar; He An Mechanical and Electrical Company; Electric Truck Branch; He An Machinery Manufacturing Company; Anhui Haoyun Machinery Co.,Ltd; Anxin Fork Company; Tractor Branch; Heding Mechanical and Electrical Company; Bengbu Hydaulic Machinery; Wanxin Electrical Machinery Company

Market service company: HELI Parts; Hetai leasing Co.Ltd.; HELI Remanufacture; Jungheinrich HELI Industrial Truck Rental Company; Heli Industrial Vehicle(Shanghai) Co.,Ltd

Domestic Sales company: Guangdong HELI; Jiangsu HELI; Shanghai HELI; Tianjin HELI; Zhejiang HELI; Qilu HELI; Shandong HELI; Anhui HELI; Henan HELI; Hubei HELI; Fujian HELI; Shaanxi HELI; Hunan HELIi; Sichuan HELI; Liaoning HELI; Yungui HELI; Jiangxi HELI; Heilongjiang HELI; Gansu HELI; Shanxi HELI; Xinjiang HELI; Chongqing HELI; Jilin HELI; Neimeng HELI

Overseas Sales Company: Import and Export Co.,Ltd; European Center; Southeast Asia Center; North America Center; CHL Brand

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Service Commitment

1. Warranty period of main component is 1 year or 2000 hours

2. When we receive the product glitch information that user feedback:

Service outlets within 300 km, within 24 hours of service personnel in place

Service outlets within the range of 301-600 km, 48 hours of service personnel in place

Service outlets 600 kilometers away, 72 hours of service personnel in place

Service Idea

HELI service idea Before the sale is the staff, in the sale is a friend, after the sale is a partner
HELI has invested heavily in the country for many years to establish a perfect after sales service network. At present, the company has set up more than 200 marketing service outlets in 29 provinces, municipalities and autonomous regions of the country

Service Process

The company has after sales service network covering the whole country and an excellent team of maintenance technicians, in the meantime, the company has established a perfect after sales service system in order to provide quality service. According to the after sales needs, the company has developed a series of rules and regulations, standardize the service direction and purpose.
• Customer Service Hotline: +86-551-63633133
• For company visit, product inquiry and complaints of Service, HELI will provide response within 24 hours

Customer Training Service

Service training:

1. Daily maintenance of forklift truck
2. Battery daily maintenance
3. Provide sales and after sales training for customers
Value-added services:
1. Provide customers with long-term product maintenance services and components supply services (sign a service contract)
2. Leasing business (part of the region).

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